Return and Refund Policy
Last updated: March 24, 2020
Thank you for shopping at Kelgraphics operated by Kelgraphics LLC.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Kelgraphics LLC, 110 W. River St. Cadillac, MI 49601.
- Service refers to the Website.
- Website refers to Kelgraphics, accessible from https://www.kelgraphics.com
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
As we sell completely custom apparel & goods to our customers, we do not accept refunds of any kind. If there are any errors, we will work with you to resolve them as quickly and efficiently as possible. Only after all attempts at resolving the issue have been discussed will we begin to process a refund. Please note: If your order was produced as directed by our order/art approval system, a refund will NOT be considered under any circumstances. As your order is produced on demand for your business/organization or event, we cannot accept it returned with a full refund.
In order to begin the resolution of any issues with your order, you must contact us within 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
To begin discussing with us any error or issue you may have with your order, please reach out to us using the following methods:
- By email: email@example.com
- By visiting this page on our website: https://www.kelgraphics.com/contact-us/
- By phone number: 231-775-2313
- By mail: 110 W. River St Cadillac, MI 49601 USA
If it is deemed that we are at fault we will process your refund after all goods are returned to us within 30-45 business days.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
- The Goods were not used or damaged
- You have the receipt or proof of purchase
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
110 W. River St Cadillac, MI 49601 USA
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: firstname.lastname@example.org
- By visiting this page on our website: https://www.kelgraphics.com/contact-us/
- By phone number: 231-775-2313
- By mail: 110 W. River St Cadillac, MI 49601 USA
The following terms and conditions govern all use of the kelgraphics.com website and all content, services and products available at or through the website (taken together, the Website). The Website is owned and operated by Kelgraphics, LLC ("Kelgraphics"). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Kelgraphics' Terms & Conditions) and procedures that may be published from time to time on this Site by Kelgraphics (collectively, the "Agreement").
Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Kelgraphics, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old.
- Your kelgraphics.com Account and Site. If you create a blog/site on the Website, you are responsible for maintaining the security of your account and blog, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the blog. You must not describe or assign keywords to your blog in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and Kelgraphics may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause Kelgraphics liability. You must immediately notify Kelgraphics of any unauthorized uses of your blog, your account or any other breaches of security. Kelgraphics will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.
- Responsibility of Contributors. If you operate a blog, comment on a blog, post material to
the Website, post links on the Website, or otherwise make (or allow any third party to make) material
available by means of the Website (any such material, "Content"), You are entirely responsible for
the content of, and any harm resulting from, that Content. That is the case regardless of whether the
Content in question constitutes text, graphics, an audio file, or computer software. By making Content
available, you represent and warrant that:
- the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
- if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
- you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
- the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
- the Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
- the Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;
- your blog is not getting advertised via unwanted electronic messages such as spam links on newsgroups, email lists, other blogs and web sites, and similar unsolicited promotional methods;
- your blog is not named in a manner that misleads your readers into thinking that you are another person or company. For example, your blog's URL or name is not the name of a person other than yourself or company other than your own; and
- you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by Kelgraphics or otherwise.
By submitting Content to Kelgraphics for inclusion on your Website, you grant Kelgraphics a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting your blog. If you delete Content, Kelgraphics will use reasonable efforts to remove it from the Website, but you acknowledge that caching or references to the Content may not be made immediately unavailable.
Without limiting any of those representations or warranties, Kelgraphics has the right (though not the obligation) to, in Kelgraphics' sole discretion (i) refuse or remove any content that, in Kelgraphics' reasonable opinion, violates any Kelgraphics policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in Kelgraphics' sole discretion. Kelgraphics will have no obligation to provide a refund of any amounts previously paid.
- Payment and Renewal.
- General Terms.
By selecting a product or service, you agree to pay Kelgraphics the one-time and/or monthly or annual subscription fees indicated (additional payment terms may be included in other communications). Subscription payments will be charged on a pre-pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated. Payments are not refundable.
- Automatic Renewal.
Unless you notify Kelgraphics before the end of the applicable subscription period that you want to cancel a subscription, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription fee for such subscription (as well as any taxes) using any credit card or other payment mechanism we have on record for you. Upgrades can be canceled at any time by submitting your request to Kelgraphics in writing.
- General Terms.
- Fees; Payment. By signing up for a Services account you agree to pay Kelgraphics the applicable setup fees and recurring fees. Applicable fees will be invoiced starting from the day your services are established and in advance of using such services. Kelgraphics reserves the right to change the payment terms and fees upon thirty (30) days prior written notice to you. Services can be canceled by you at anytime on thirty (30) days written notice to Kelgraphics.
- Support. If your service includes access to priority email support. "Email support" means the ability to make requests for technical support assistance by email at any time (with reasonable efforts by Kelgraphics to respond within one business day) concerning the use of the VIP Services. "Priority" means that support takes priority over support for users of the standard or free kelgraphics.com services. All support will be provided in accordance with Kelgraphics standard services practices, procedures and policies.
- Responsibility of Website Visitors. Kelgraphics has not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot therefore be responsible for that material's content, use or effects. By operating the Website, Kelgraphics does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Kelgraphics disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.
- Content Posted on Other Websites. We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which kelgraphics.com links, and that link to kelgraphics.com. Kelgraphics does not have any control over those non-Kelgraphics websites and webpages, and is not responsible for their contents or their use. By linking to a non-Kelgraphics website or webpage, Kelgraphics does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Kelgraphics disclaims any responsibility for any harm resulting from your use of non-Kelgraphics websites and webpages.
- Copyright Infringement and DMCA Policy. As Kelgraphics asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by kelgraphics.com violates your copyright, you are encouraged to notify Kelgraphics in accordance with Kelgraphics' Digital Millennium Copyright Act ("DMCA") Policy. Kelgraphics will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Kelgraphics will terminate a visitor's access to and use of the Website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Kelgraphics or others. In the case of such termination, Kelgraphics will have no obligation to provide a refund of any amounts previously paid to Kelgraphics.
- Intellectual Property. This Agreement does not transfer from Kelgraphics to you any Kelgraphics or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Kelgraphics. Kelgraphics, kelgraphics.com, the kelgraphics.com logo, and all other trademarks, service marks, graphics and logos used in connection with kelgraphics.com, or the Website are trademarks or registered trademarks of Kelgraphics or Kelgraphics' licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Kelgraphics or third-party trademarks.
- Advertisements. Kelgraphics reserves the right to display advertisements on your blog unless you have purchased an ad-free account.
- Attribution. Kelgraphics reserves the right to display attribution links such as 'Blog at kelgraphics.com,' theme author, and font attribution in your blog footer or toolbar.
- Partner Products. By activating a partner product (e.g. theme) from one of our partners, you agree to that partner's terms of service. You can opt out of their terms of service at any time by de-activating the partner product.
- Domain Names. If you are registering a domain name, using or transferring a previously registered domain name, you acknowledge and agree that use of the domain name is also subject to the policies of the Internet Corporation for Assigned Names and Numbers ("ICANN"), including their Registration Rights and Responsibilities.
- Changes. Kelgraphics reserves the right, at its sole discretion, to modify
or replace any
part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your
continued use of or access to the Website following the posting of any changes to this Agreement constitutes
acceptance of those changes. Kelgraphics may also, in the future, offer new services and/or
through the Website (including, the release of new tools and resources). Such new features and/or services
shall be subject to the terms and conditions of this Agreement.
- Termination. Kelgraphics may terminate your access to all or any part of
the Website at
any time, with or without cause, with or without notice, effective immediately. If you wish to terminate
this Agreement or your kelgraphics.com account (if you have one), you may simply
Website. Notwithstanding the foregoing, if you have a paid services account, such account can only be
terminated by Kelgraphics if you materially breach this Agreement and fail to cure such
thirty (30) days from Kelgraphics' notice to you thereof;
provided that, Kelgraphics can terminate the Website immediately as part of a general shut
down of our
service. All provisions of this Agreement which by their nature should survive termination shall survive
termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and
limitations of liability.
- Disclaimer of Warranties. The Website is provided "as is". Kelgraphics and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Kelgraphics nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
- Limitation of Liability. In no event will Kelgraphics, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Kelgraphics under this agreement during the twelve (12) month period prior to the cause of action. Kelgraphics shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
- General Representation and Warranty. You represent and warrant that (i) your use of the Website will be in strict accordance with the Kelgraphics Terms & Conditions, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.
- Indemnification. You agree to indemnify and hold harmless Kelgraphics, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.
- Miscellaneous. This Agreement constitutes the entire agreement between Kelgraphics and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Kelgraphics, or by the posting by Kelgraphics of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the state of Michigan, USA, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in Wexford County, Michigan. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. ("JAMS") by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in Cadillac, Michigan, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys' fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Kelgraphics may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.
Terms & Conditions:
Kelgraphics, LLC ("Kelgraphics") operates kelgraphics.com and may operate other websites. It is Kelgraphics' policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, Kelgraphics collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Kelgraphics' purpose in collecting non-personally identifying information is to better understand how Kelgraphics' visitors use its website. From time to time, Kelgraphics may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Kelgraphics also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on kelgraphics.com blogs/sites. Kelgraphics only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to Kelgraphics' websites choose to interact with Kelgraphics in ways that require Kelgraphics to gather personally-identifying information. The amount and type of information that Kelgraphics gathers depends on the nature of the interaction. For example, we ask visitors who sign up at kelgraphics.com to provide a username and email address. Those who engage in transactions with Kelgraphics are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Kelgraphics collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Kelgraphics. Kelgraphics does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Kelgraphics may collect statistics about the behavior of visitors to its websites. Kelgraphics may display this information publicly or provide it to others. However, Kelgraphics does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
Kelgraphics discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Kelgraphics' behalf or to provide services available at Kelgraphics' websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Kelgraphics' websites, you consent to the transfer of such information to them. Kelgraphics will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Kelgraphics discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Kelgraphics believes in good faith that disclosure is reasonably necessary to protect the property or rights of Kelgraphics, third parties or the public at large. If you are a registered user of an Kelgraphics website and have supplied your email address, Kelgraphics may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Kelgraphics and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Kelgraphics takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If Kelgraphics, or substantially all of its assets, were acquired, or in the unlikely event that Kelgraphics goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Kelgraphics may continue to use your personal information as set forth in this policy.
Terms & Conditions Changes
Although most changes are likely to be minor, Kelgraphics may change its Terms & Conditions from time to time, and in Kelgraphics' sole discretion. Kelgraphics encourages visitors to frequently check this page for any changes to its Terms & Conditions. If you have a kelgraphics.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Terms & Conditions will constitute your acceptance of such change.